Refund Policy

Transparent and equitable refund terms for your confidence

Overview

At GreenFieldHome, we recognize that plans may change, so we're committed to providing straightforward and understandable refund policies. This document details the specific conditions that qualify for a refund when it comes to our yacht rental services.

We urge you to review this policy closely before you reserve a yacht. By securing a yacht rental with GreenFieldHome, you acknowledge your consent to this refund arrangement.

Standard Cancellation and Refund Timetable

Over 72 Hours Before Charter

100% Refund

Qualified for: Full refund except for service fees

Processing Duration: 5-7 working days

Service Charge: €50 for credit card dealings

Stipulations: Must be submitted officially through email or telephone contact

Between 24 and 72 Hours Before Charter

50% Refund

Qualified for: Half of the total yacht rental cost

Processing Duration: 7-10 working days

Service Charge: €25 subtraction from the refund amount

Stipulations: A legitimate reason must be provided; administrative charges will be incurred

Under 24 Hours Prior to Charter

No Refund

Qualified for: Refunds are not available

Exception: Situations of urgency may be considered for refund

Option: A credit for future charters may be provided at the discretion of the management

Stipulations: Proof is required for claims of emergencies

Refunds Due to Adverse Weather

Our Weather Assurance

Your safety is paramount. If the weather is judged as unsafe for sailing by our certified captain, we provide adaptable choices:

  • Full Refund: A complete refund if it's not feasible to rebook
  • Rebooking: Move your yacht rental to the next possible date without any additional cost
  • Rental Credit: A voucher valid for one year from the original booking date

Procedure for Weather Evaluation

Our weather check consists of:

  • Examination of wind velocities and directions
  • Analysis of sea conditions and wave frequencies
  • Predictions of visibility and rain likelihood
  • Warnings and guidance from marine authorities
  • Assessment of sailing conditions by our expert captain

Final Decisions: Decisions regarding weather-induced cancellations are made at least 4 hours before the yacht's scheduled departure.

Refunds for Medical Urgencies

Qualifying Emergency Cases

We acknowledge that health crises may arise unexpectedly. Special consideration may be available for situations such as:

  • Sudden health decline or injury that necessitates hospital admission
  • A family bereavement
  • Urgent military reassignment or deployment
  • Legal duties like jury service or court orders
  • Environmental disasters that impact your travel arrangements

Required Proof

For claims regarding medical emergencies, the following evidence is required:

  • A healthcare certificate or proof of hospitalization
  • Mortality documentation, if relevant
  • Directed military instructions
  • Legal invitations or notices for court appearances
  • Governmental travel cautions or declarations of emergency

Refund Procedure: Refunds for emergencies are dealt with within 3-5 business days once appropriate proof is provided.

Cancellations by the Company

Issues Relating to the Yacht

If the yacht assigned to you cannot be operated due to mechanical problems:

  • Alternative Vessel: We will strive to offer a yacht of similar standards
  • Complete Refund: Should a suitable replacement yacht not be available
  • Partial Refund: If the alternative yacht is differently priced
  • Remuneration: We may offer additional compensation for the hassle caused

Unavailable Crew

In the uncommon event that the licensed crew is unavailable:

  • Substitute crew members will be arranged if feasible
  • A full refund is provided when the charter cannot proceed
  • Rescheduling to a new date without extra charge

Procedure for Refund Disbursement

Mode of Reimbursement

Your refunds will be remitted using the initial payment method chosen for the booking:

  • Credit Cards: Usually within 5 to 7 business days
  • Direct Bank Transactions: Approximately 7 to 10 business days
  • Cash/Cheque: Typically 3 to 5 business days

Fees for Processing

Credit Card Transactions

A €50 fee applies to cancellations conducted more than 72 hours before the reservation

Bank Transfer Operations

A €25 charge is applied to all bank transfer refunds

International Transactions

Additional charges may be levied for cross-border transactions

Charter Credits

Cases for Issuing Credits

Rental credits can sometimes be an option instead of a refund under particular conditions:

  • Late cancellation less than 24 hours prior
  • Cancellations related to weather
  • Client-initiated changes to schedule
  • Service disruptions

Conditions Attached to Credits

  • Time Frame: Valid for 12 months post-issue
  • Non-transferable: Cannot be transferred to others
  • Worth: Equal to the total value of the rental, no service fees deducted
  • Utilization: Applicable to any available yacht services
  • Non-extendable: Cannot be extended beyond the 12-month period

Reimbursements for Partial Services

Interruptions During Services

If your yacht rental experience is interrupted or cut short because of reasons we are accountable for:

  • Calculated refund based on the time not utilized
  • Credit equivalent to a future rental for the identical value
  • Complimentary services or enhanced options may be offered

Terminations Due to Guests

If a charter is concluded prematurely due to client misbehavior or safety missteps:

  • No reimbursement for the unused portion
  • The entire fee remains payable
  • Add-on fees may be enacted

Settling Refund Disagreements

If the resolution of a refund dispute is not to your satisfaction, you are eligible to:

  • Ask for a reassessment by our management
  • Present supplemental information or proof
  • Request aid from consumer protection groups
  • Explore legal actions according to the governing laws

Process to Apply for a Refund

Step 1: Establish Contact

Announce your refund inquiry through:

Step 2: Submit Required Details

Supply the following specifics in your application:

  • Confirmation code from your reservation
  • The proposed time and date for the charter
  • The motivation behind the cancellation
  • Related supporting records (if applicable)
  • Your chosen method to get the refund

Step 3: Assessment and Proceeding

Our customer service will acknowledge receipt of your request within a day, assess it as per these stipulations, and make a decision within two days. Approved refunds will then be processed as per indicated time frames.

Crucial Points to Remember

  • All claims for refunds must be submitted in written form
  • All refunds will be disbursed in €, no matter the currency used for the initial payment
  • Acquiring travel insurance is highly suggested
  • This policy is subject to amendments, given 30 days notice
  • Refunds are subject to prevailing taxes and guidelines

Contact Details

Should you have inquiries regarding our refund process or wish to forward a refund request:

Department of Refunds
GreenFieldHome Maritime Services Limited
Porto Montenegro
Tivat 85320
Montenegro

Telephone: +382 32 661 059
Email: refunds@greenfieldhome.rest
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Policy Update: August 23, 2027

We developed this refund policy to be reasonable and clear to you. We encourage careful examination of these conditions before booking and are available for any questions.